Queues, while do not have a direct ROI, certainly impact the customer experience and his/her loyalty over time. Getting detailed analytics on customers queuing patterns and waiting times at checkout can give retailer a tremendous opportunity to increase customers conversion and satisfaction.
Starting from the tracking of shopping carts and baskets, RetailerIN queue monitoring and analytics service provides the store manager with real-time knowledge on queue state by means of:
real-time visualization of the number of carts and baskets in line
analytics on the average and maximum waiting time
real-time notifications if certain thresholds are reached.
Through queue monitoring and analytics it is possible to:
prevent in real-time bottlenecks at checkout counters and always deliver the best possible checkout experience;
support the dimensioning and scheduling of staffing so to properly handle traffic peaks;
obtain measurable feedback on store layout and customer experience.
Via Werner Von Siemens 19,
39100 Bolzano (BZ) – Italy
Via Antonio da Trento, 8
38122 Trento (TN) – Italy